Saturday, January 15, 2011

CRM / ERP / CMS

CRM stands for Customer Relationship Management, a process or methodology used to learn more about customers' needs and behaviors in order to develop stronger relationships with them. There are many technological components to CRM, but thinking about CRM in primarily technological terms is a mistake. The more useful way to think about CRM is as a process that will help bring together lots of pieces of information about customers, sales, marketing effectiveness, responsiveness and market trends.
CRM Terms , CRM Softwares, CRM FAQ'S.

ERP stands for Enterprise Resource Planning, a business management system that integrates all facets of the business, including planning, manufacturing, sales, and marketing. As the ERP methodology has become more popular, software applications have emerged to help business managers implement ERP in business activities such as inventory control, order tracking, customer service, finance and human resources.
ERP Terms, ERP Softwares..

CMS stands for Content Management System  is a software system which provides website authoring, collaboration and administration tools designed to allow users with little knowledge of programming languages or markup languages to create and manage the site's content with relative ease. A rich CMS provides the foundation for collaboration, offering users the ability to manage documents and output for multiple author editing and participation.